Estate ManagerRefund Policy
Refunds for Estate Manager subscriptions and services sold by Advanced Information Solutions Limited.
Last updated 5 October 2026
1. 30-day money-back guarantee
If you are not satisfied with an Estate Manager subscription or eligible service purchase, you may request a full refund within 30 days of the original order date. This does not limit any additional rights available under applicable consumer law.
2. How to request a refund
For an order processed by Paddle, visit paddle.net and provide the email address and order details used at checkout. You may also email support@myestate.site for help locating an order or requesting a refund. For purchases made through another payment method, contact us at that address with the payment reference.
3. Paddle orders
Paddle.com is the Merchant of Record for orders it processes and handles returns and payment-related customer-service inquiries. Paddle will return an approved refund to the original payment method, subject to its processing times and Buyer Terms.
4. Cancellations
Cancelling a subscription prevents future renewal charges. Unless a refund is requested and approved under this policy or required by law, cancellation ordinarily leaves access available until the end of the current paid billing period.
5. Estate charges are separate
This policy covers Estate Manager subscriptions and services sold by Advanced Information Solutions Limited. It does not govern service charges, levies, dues or other invoices raised by an estate against its residents. Questions about those charges and any related refund must be directed to the relevant estate office.
6. Processing
Approved refunds are sent to the original payment method. Banks and payment providers may take additional time to display the credit. We may ask for the order number or payment reference needed to identify the transaction, but we will not impose unreasonable conditions on a valid request.